At Ahikoza, we take pride in the craftsmanship and quality of our products. Each piece is artisanal crafted and requires special dedication due to the nature of its prismatic DNA. We limit production quantities to ensure each recipient has a well crafted Ahikoza.
In order to maintain transparency across our orders, we intimate the customer with high resolution photos and/or videos of the finished product, before shipping. This is done in order to confirm the order, confirm the quality & the colour that we’re shipping & help reduce any return or complaints in the future.
It is important to note that due to the patina of leathers, slight variation on colour may exist across certain collections that do not deem an exchange.
Write in to us at [email protected] for any request for return or replacement, we are here to service you and meet your needs as best we can.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Returns will only be accepted under the following conditions
- Discrepancy in quality
- Breakages or damages we weren’t aware of
- Products must be unused, and in original condition, with all tags, dust bags, and packaging intact.
- For damages that have incurred during shipping & delivery, upon proof, we will replace within 14 days.
- Items marked as customized or made-to-order are not eligible for return or exchange.
How to Initiate a Return
To begin a return, please contact our Client Services team at [email protected] with your order number and reason for return.
Approved returns will receive a prepaid shipping label (where applicable).
Exchanges
Due to the limited production quantities we hold and the demand, Ahikoza does not practice exchanges.
Refunds
Once your return is received and inspected, a refund will be processed to your original payment method. Please allow up to 7–10 business days for the refund to reflect on your account.
Return Shipping
- For domestic orders: Return shipping is complimentary.
- For international orders: Return shipping fees may apply and will be deducted from your refund. We will provide an original bill from our logistic partner.
Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us within 48 hours of delivery. We’ll ensure a swift resolution.
Purchase Location:
- Items purchased at any of our partner retail stores will follow the return policy of the respective retail store. Unfortunately, we cannot facilitate any returns or exchanges in that case.
- Items purchased online can only be returned online.