Refunds & Returns Policy

1. Introduction

At shop.brham.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

2. Returns

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame: You have 30 calendar days to return an item from the date you received it.
Process: To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will respond with instructions on how to proceed with your return.

3. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

Perishable goods such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods.
Hazardous materials or flammable liquids or gases.
Downloadable software products.
Some health and personal care items.

4. Refunds

Eligibility: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card issuer’s policies.
Partial Refunds: Only partial refunds may be granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error; or any item that is returned more than 30 days after delivery.

5. Late or Missing Refunds

Delay: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Missing Refund: If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Brahm Well-Being & LifeStyle LLC, [Insert Address], Carmel, Indiana, USA.

7. Shipping

Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Contact Information

For any questions or concerns regarding our refunds and returns policy, please contact us at:

Email: [email protected]
Phone: +1 (912) 882-1872